Last updated: October 2026
HiKoMart ("we", "us", "our") is an online platform that delivers fresh vegetables, fruits, and grocery items directly to your doorstep. By placing an order or using our app, you agree to these Terms & Conditions. Please read them carefully before using our services.
Orders are subject to product availability at the time of placement. We deliver within our serviceable societies only — you will be informed if your address is outside our delivery area.
Orders placed any time are delivered the next morning, usually between 8 and 10 AM. Delivery timings are best-effort; delays may occasionally occur due to weather, traffic, or operational reasons, and we are not liable for delays beyond our reasonable control.
There is no delivery on some days — for example, when the mandi is closed on the last Sunday of the month. Such days are announced in the app, and orders are delivered on the next delivery day.
A minimum order value applies, which depends on your society and is shown in your cart before you order.
For items not listed on the app, you can WhatsApp us your request. Availability and pricing for such items will be confirmed separately before delivery.
All prices are in Indian Rupees (₹) and include applicable taxes. Prices may change without prior notice due to market fluctuations in fresh produce. Loose items are weighed at packing, so the final weight may vary slightly within the range shown.
You pay on delivery — in cash or by UPI to our delivery person. There is no online prepayment.
⚠️ HiKoMart will NEVER ask you for prepayment, credit/debit card details, bank account numbers, UPI PINs, OTPs, or any sensitive financial information — before, during, or after delivery. If anyone claims to be from HiKoMart and asks for such details, please do not share and report it to us immediately on WhatsApp.
HiKo Credits (earned through referrals or refunds) can be applied as a discount on orders above ₹99. HiKo Credits have no monetary value and cannot be transferred, exchanged, or redeemed for cash.
You can cancel your order from the order page ("Need to cancel?") until it is packed. Once the order is packed or out for delivery, cancellations may not be accepted. As you pay on delivery, nothing is charged for a cancelled order.
If you receive a damaged, incorrect, or missing item, please contact us on WhatsApp within 24 hours of delivery with a photo. We will arrange a free replacement, add the item's value to your HiKo Credits (within 24–48 hours), or refund it to your UPI ID (within 2–3 working days) — as you prefer.
Full details: see our Return & Refund Policy at hikomart.com/return-policy.
HiKo Credits are promotional rewards issued by HiKoMart. They are not currency, stored value, or prepaid instruments — they function solely as a discount on future HiKoMart orders.
When a new user signs up with your referral code, you and your friend each get a reward — HiKo Credits or a free item, as shown on the Refer & Earn page. Your friend's reward comes with their first order; your reward is given after your friend's first order is delivered. Reward types and amounts are set by HiKoMart and may change at any time.
HiKo Credits expire 30 days after the date of credit. Unused credits are forfeited automatically — they cannot be extended or carried forward.
HiKo Credits cannot be transferred to another account, redeemed for cash, or used outside HiKoMart. Only genuine referrals are eligible — rewards are not given between accounts at the same address. HiKoMart may cancel rewards for self-referrals, duplicate accounts, or any suspicious activity at our sole discretion.
First-order gift: a free item on your first order, once per household (flat). If that order is cancelled, the gift can be claimed again on your next first order.
Reward Journey: new customers get a free gift on their next few orders when each order is placed within the days shown. One gift per delivery day, each gift once per household. Full rules are in the T&C link on the Rewards card.
Cart rewards and deals: free items or deal prices unlock when your cart reaches the amount shown.
Free gifts are added automatically when the order is placed, are removed if the order is cancelled, have no cash value, and cannot be exchanged. If a gift is out of stock, it cannot be added. HiKoMart may change or end any offer at any time.
We source fresh produce directly from the local mandi and suppliers and make every effort to deliver high-quality items. However, as our products are perishable agricultural goods, natural variations in size, colour, and appearance are expected and do not constitute defects.
If you are unhappy with the quality of any item, please reach out to us within 24 hours of delivery.
You are responsible for maintaining the confidentiality of your account credentials. You agree to provide accurate information when registering and to update it if it changes.
We reserve the right to suspend or terminate accounts found to be involved in fraudulent activity, abuse of the referral program or offers, or violation of these terms.
We collect your name, phone number, email address, and delivery address solely to process and deliver your orders. We do not sell your personal data to third parties.
Your phone number may be used to send order updates via WhatsApp or SMS. You can opt out by contacting us.
We use analytics tools (Google Analytics, Meta Pixel, and Microsoft Clarity) that use cookies to understand how the app is used and to improve it. We do not share your name, phone number, or address with them.
We use Supabase for secure data storage. Your data is stored on servers that comply with industry-standard security practices.
HiKoMart's liability is limited to the value of the order in question. We are not responsible for any indirect, incidental, or consequential losses arising from the use of our service.
We do not guarantee uninterrupted availability of the app or service.
We may update these Terms & Conditions from time to time. Continued use of the app after changes are posted constitutes your acceptance of the revised terms. The date of the last update is shown at the top of this page.
For any questions, complaints, or support, please reach us on WhatsApp at +91 93115 45750 or email us at hello@hikomart.com.
HiKoMart, Signature Global Park 4 & 5, Sector 36, Sohna, Gurugram, Haryana 122102.
We typically respond within a few hours during business hours (9 AM – 8 PM, all days).
© 2026 HiKoMart. All rights reserved.