Last updated: July 2026
HiKoMart ("we", "us", "our") is an online platform that delivers fresh vegetables, fruits, and grocery items directly to your doorstep. By placing an order or using our app, you agree to these Terms & Conditions. Please read them carefully before using our services.
Orders are subject to product availability at the time of placement. We deliver within our serviceable areas only — you will be informed if your pincode is outside our delivery zone.
Delivery timings are best-effort. While we aim to deliver by the committed slot, delays may occasionally occur due to weather, traffic, or operational reasons. We are not liable for delays beyond our reasonable control.
For items not listed on the app, you can WhatsApp us your request. Availability and pricing for such items will be confirmed separately before delivery.
All prices are in Indian Rupees (₹) and include applicable taxes. Prices may change without prior notice due to market fluctuations in fresh produce.
We currently accept Cash on Delivery (COD) only. Payment is collected at the time of delivery by our delivery person.
⚠️ HiKoMart will NEVER ask you for prepayment, credit/debit card details, bank account numbers, UPI PINs, OTPs, or any sensitive financial information — before, during, or after delivery. If anyone claims to be from HiKoMart and asks for such details, please do not share and report it to us immediately on WhatsApp.
HiKo Credits (earned through referrals or refunds) can be applied as a discount on orders above ₹99. HiKo Credits have no monetary value and cannot be transferred, exchanged, refunded, or redeemed for cash.
You may cancel your order before it is confirmed by our team. Once the order is confirmed or packed, cancellations may not be accepted.
If you receive a damaged, incorrect, or missing item, please contact us on WhatsApp within 24 hours of delivery with a photo. We will issue HiKo Credits or arrange a replacement at our discretion.
Refund credits, where applicable, are added to your HiKo Credits within 24–48 hours and are not issued in cash.
HiKo Credits are promotional rewards issued by HiKoMart. They are not currency, stored value, or prepaid instruments — they function solely as a discount on future HiKoMart orders.
When a new user signs up using your referral code and places their first order, both you and the new user earn HiKo Credits as a reward. The reward amount is set by HiKoMart and may change at any time.
Referral rewards are credited after the referred user's first order is successfully delivered.
HiKo Credits expire 30 days after the date of credit. Unused credits are forfeited automatically — they cannot be extended or carried forward.
HiKo Credits cannot be transferred to another account, redeemed for cash, or used outside HiKoMart. Only genuine referrals are eligible. HiKoMart may cancel rewards for self-referrals, duplicate accounts, or any suspicious activity at our sole discretion.
We source fresh produce directly from local farms and suppliers and make every effort to deliver high-quality items. However, as our products are perishable agricultural goods, natural variations in size, colour, and appearance are expected and do not constitute defects.
If you are unhappy with the quality of any item, please reach out to us within 24 hours of delivery.
You are responsible for maintaining the confidentiality of your account credentials. You agree to provide accurate information when registering and to update it if it changes.
We reserve the right to suspend or terminate accounts found to be involved in fraudulent activity, abuse of the referral program, or violation of these terms.
We collect your name, phone number, email address, and delivery address solely to process and deliver your orders. We do not sell your personal data to third parties.
Your phone number may be used to send order updates via WhatsApp or SMS. You can opt out by contacting us.
We use Supabase for secure data storage. Your data is stored on servers that comply with industry-standard security practices.
HiKoMart's liability is limited to the value of the order in question. We are not responsible for any indirect, incidental, or consequential losses arising from the use of our service.
We do not guarantee uninterrupted availability of the app or service.
We may update these Terms & Conditions from time to time. Continued use of the app after changes are posted constitutes your acceptance of the revised terms. The date of the last update will be reflected at the bottom of this page.
For any questions, complaints, or support, please reach us on WhatsApp at +91 93115 45750 or email us at support@hikomart.in.
We typically respond within a few hours during business hours (9 AM – 8 PM, all days).
© 2026 HiKoMart. All rights reserved.