Last updated: October 2026
HiKoMart delivers fresh vegetables, fruits and daily groceries. If anything in your order is not right, we will make it right — with a free replacement, HiKo Credits, or a refund to your UPI.
We accept returns for defective items only:
• Damaged, spoiled or rotten items • Wrong item delivered • Missing items, or less quantity than ordered • Packaged items that are damaged, leaking or past their expiry date
Fresh produce is perishable, so we can't accept returns for a change of mind.
Natural differences in size, shape or colour of fruits and vegetables are not defects.
Items reported more than 24 hours after delivery, or packaged items that have been opened (unless they were faulty), are not eligible.
Please tell us within 24 hours of delivery.
Send a photo of the item with your order number on WhatsApp at +91 93115 45750, or email hello@hikomart.com.
There is no return shipping and no fee. If we need the item back, our delivery person will collect it on the next visit.
Choose what suits you:
• Replacement — we replace the item free of charge with your next delivery. • HiKo Credits — the item's value is added to your HiKo Credits within 24–48 hours, as a discount on your next order. • UPI refund — share your UPI ID on WhatsApp and we send the item's value to it within 2–3 working days.
Refunds are for the amount you paid for the item. Free gifts are replaced if they are defective, but have no refund value. Referral and promotional HiKo Credits cannot be refunded or converted to money.
You can cancel your order from the order page ("Need to cancel?") until it is packed. Once it is packed or out for delivery, it may not be possible to cancel. As you pay on delivery, nothing is charged for a cancelled order.
WhatsApp: +91 93115 45750 Email: hello@hikomart.com HiKoMart, Signature Global Park 4 & 5, Sector 36, Sohna, Gurugram, Haryana 122102 We reply within a few hours, 9 AM – 8 PM, all days.
See also our Terms & Conditions.